Refund policy

If for any reason you are unhappy with your item, please contact us immediately by emailing charlotte@charlottemari.co.uk. (This must be done within 14 days of receiving your jewellery). 

We will accept items that have not been worn or damaged in anyway. Earrings, personalised, commissioned pieces are non-returnable/non-refundable. 

The buyer is responsible for cost of return shipping of the goods. Delivery costs are non-refundable.